![]() ![]() ![]() To that end, I’ve put together a quick glossary of terms to introduce you to some of the key concepts in the Mac universe. But they’re a lot easier to pick up than you think. If you’re used to working on Windows boxes and servers, some of the Mac IT support terms can make you feel like a stranger in a strange land. And that starts with speaking their customers’ language. As many businesses settled on Windows PCs and servers, Mac users often felt left out when dealing with their IT admins.īut as Mac adoption increases, MSPs need to learn how to provide their customers with outstanding Mac IT support, and also need to build credibility. Rightly so-for a long time, Mac was seen as an also-ran in the personal computing market. ![]()
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